translation missing: en.Customer Reviews: Customer Reviews
We encourage all our customers to request product and service reviews from their customers because star ratings improve click through rates on Google and conversion rates on your online store.
If you are viewing this page, then you are probably interested in using customer reviews on your website. We can provide you with the support your need to install and configure customer reviews on your online store and help you to manage the content.
Why use Customer Reviews?
One of the biggest problems for online consumers is knowing who they can trust. This is less of a problem for well known retailers, but for smaller organisations and start-ups is presents a very significant problem because it often results in vanishingly low online conversion rates.
Building trust and awareness of your company is the best long-term solution, which can be accelerated using customer review services, such as Feefo and Trust Pilot. They solve the problem in two ways, firstly providing the means by which reviews can be collected and published and secondly, by providing assurance to readers that the reviews are genuine.
Once you begin to collect reviews, they can be published on your web site and star ratings will appear in Google search results and adverts. The “social proof” they provide not only results in higher numbers of clicks and conversions, but the feedback can also be used to identify problems with your products and operations.
How we work?
We help you to overcome the two most significant challenges of implementing customer feedback – the technical implementation and the business process.
- We will install the service on your ecommerce platform and make sure that your customer feedback is visible and accessible to search engines.
- We configure the system to send review requests according to your needs.
- We show you how to use the system and provide guidance on how to interact with customers.
How much does it cost?
Prices vary according to service you use, but the cost of installing a service typically starts from around £250 plus VAT.